Returns & Refund Policy

Last Updated: September 17, 2026

At Hit-Air Vest USA, we want you to be confident in your purchase. Because Hit-Air® products are safety equipment, we have specific return requirements to ensure that returned products remain safe and suitable for resale.

Returns & Exchanges

We offer free returns and exchanges within 30 days of delivery for eligible Hit-Air® products.

To be eligible for a return or exchange, your Hit-Air vest or jacket must be:

• Unworn and unused;
• Undeployed;
• In new and resalable condition;
• With all original tags attached;
• In the original packaging; and
• Free from damage, stains, odors, pet hair, or other signs of use.

Because Hit-Air products are safety equipment, used or worn vests and jackets may be subject to a deduction of up to 50% of the purchase price or may be ineligible for return, depending on their condition.

There is no restocking fee for standard returns or exchanges that meet the requirements above.

To request a return or exchange, please contact us at support@airvest.com before sending anything back.

Do not send a return without receiving return authorization from us first. Unauthorized returns may be refused or returned to the sender.

Once your return is received, we will inspect the product to verify that it meets the return requirements before processing your refund or exchange.

Custom and Special-Order Products

Custom, personalized, or special-order products are not eligible for standard returns unless a return is specifically authorized by Hit-Air Vest USA.

If a return of a custom or special-order product is authorized, the refund will be issued exclusively as store credit, and a restocking fee of up to 20% may apply.

Used, Damaged, or Deployed Safety Equipment

For safety reasons, we cannot accept standard returns of Hit-Air products that have been deployed, significantly worn or used, modified, altered, or damaged.

If a returned product shows signs of use or wear, we will inspect its condition and determine whether it is eligible for a refund and whether a deduction is applicable.

If you have used or deployed your Hit-Air product and believe there is a defect or other issue, please contact us. The product may qualify for warranty service or inspection rather than a standard return.

Exchanges

If you need a different size, color, or model, please contact us within 30 days of delivery to request an exchange.

Exchanges are subject to product availability. If the requested replacement is not available, we may offer an alternative or process the transaction as a return and refund.

Incorrect, Damaged, or Defective Items

Please inspect your order as soon as you receive it.

If you receive the wrong product, or if your product arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible at support@airvest.com.

Please include your order number and photographs of the product and packaging when applicable. We will review the issue and determine the appropriate resolution.

Damage caused by misuse, improper installation, accident, normal wear and tear, unauthorized modifications, or failure to follow the manufacturer's instructions may not qualify for a refund or warranty service.

Non-Returnable Items

For safety and transportation reasons, certain products cannot be returned, including:

• CO₂ cartridges and canisters;
• Deployed airbag systems;
• Products that have been modified or altered;
• Gift cards; and
• Custom or special-order products, unless specifically authorized by Hit-Air Vest USA.

CO₂ cartridges may be subject to transportation and hazardous-material restrictions and cannot be returned through standard return shipping methods.

Refunds

Once your return is received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method. Any applicable deduction for the condition of a used or worn product, or any authorized custom-order restocking fee, will be deducted from the refund.

Please allow up to 10 business days for us to process an approved refund.

Your bank or credit card company may require additional time to process and post the refund to your account.

If you have not received your refund after 15 business days from the date we approve the return, please contact us at support@airvest.com.

Questions About a Return?

Please contact us before sending your product back:

Hit-Air Vest USA
Email: support@airvest.com
Phone: 803-507-5502

We are happy to help determine whether your product qualifies for a return or exchange and explain the return process.